Policies

Return & Exchange

Process for reporting issues and requesting replacements or credit.

Eligibility

  • Requests must be submitted within 7 days of delivery.
  • Items must be unused, in original packaging (unless damaged in transit).
  • Perishables require photo documentation and temperature details if applicable.

Non-Returnable Items

  • Expired or opened consumables (unless defect confirmed).
  • Custom or special-order products without manufacturing defects.
  • Items without proof of purchase or beyond policy window.

Damaged, Shorted, or Incorrect Items

Please report within 48 hours of receipt and include:

  • 1
    PO/Invoice number and delivery date
  • 2
    SKU(s), quantities affected
  • 3
    Photos of packaging and product

How to Request an RMA

  1. 1
    Email hsdistributors.isl@gmail.com with your details.
  2. 2
    Our team will issue an RMA number and next steps.
  3. 3
    Return shipping labels provided when applicable.
  4. 4
    Credit or replacement processed upon verification.

Email Template

Use this template when emailing your request:

Send to: hsdistributors.isl@gmail.com

Refunds & Timelines

  • Credits typically appear within 5–10 business days after verification.
  • Replacements follow next available inventory and routing schedule.
  • Seasonal peaks may extend processing times.

Need Help with Returns?

Our support team is here to help you with any questions about returns, exchanges, or damaged shipments.

Contact SupportView FAQs